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Privacy Policy

Who we are

Join the Dots has been set up for the purpose of training and equipping church and faith organisations to become trauma informed.
When you enquire about our services, book to attend our training or engage with us to provide consultation, we collect, use and are responsible for certain personal information about you. When we do so we are regulated by the General Data protection Regulations which apply across the United Kingdom. We are responsible as the controller of the personal information for the purpose of those laws.

Types of sensitive information 

The personal information that we collect, and use includes your name, email address and sometimes your phone number and address. If you complete a feedback form after a training event, you may choose to tell us what your role is and where you work.

If you give us information about another person you confirm that the other person has appointed you to act on their behalf and has agreed that you shall give consent on their behalf to the processing of their data.


The reason we can collect your personal information

We collect information about our service users for the following purposes:


  • To enable us to deliver our training and consultancy services effectively.

  • To enable us to contact you with specific details about training that you have booked to attend.

  • To be able to inform you of future events that may be of interest to you.

  • To gather feedback on demographic information about who uses our services so that we can market future products effectively.

Who your information may be shared with

We will not share your personal information with any third parties outside of Join the Dots employees or associates.



We reserve the right to share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.


How long will your personal information be kept by us?


  • We will not hold your information any longer than is necessary in each case.

  • Your data will be deleted if you request that you no longer wish for us to hold your data.


Keeping your information secure

We have appropriate security measures in place to protect personal information from being accidentally lost, used in an inappropriate way or being accessed in an unauthorised way. We limit access to your personal information to those you have a genuine need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

  • We store your information on password protected encrypted devices.

  • We have procedures in place to deal with any suspected data breach and will notify you of any suspected breach where we are legally required to do so.

  • We make all reasonable effort to secure your data, however in using our booking and payment system you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security and integrity of personal data that are transferred from you to us or from us to you via the internet. If you have any particular concerns, please contact us using the details below.

  • We have contracts with third parties to allow us to contact you and so that you can book on and pay for the training we deliver or make donations to the charity. (Mailchimp, Eventbrite booking system and Stripe payments system should you make a donation to Join the Dots). Our third parties are also subject to their own data protection policies and procedures.

  • We do not store any of your financial data as our payment platform (Stripe) handles that data within their own data protection framework.


What rights do you have?

Under the GDPR you have a number of important rights. In summary these include:


  • Rights to fair processing of information and transparency over how we use your personal information

  • Access to your personal information and to certain other supplementary information that his policy notice is already designed to address

  • Require us to correct any inaccuracies in your information which we hold about you

  • To request a copy of all the personal information we hold about you.  You can do this by contacting the data protection officer.  We will respond to all requests within 30 days of receiving the written request

  • Require the erasure of personal information concerning you in certain situations

  • Receive the personal information concerning you which you have provides to us in a structured commonly used and machine-readable format and have the right to transmit those data to a third party in certain situation

  • Object at any time to processing the personal information concerning you for direct marketing

  • Object to decisions being taken by automated means which produce legal effects concerning you for direct marketing

  • Object to decisions being taken by automated means which produce legal effects concerning you similarly significantly affect you

  • Object to certain other situations to our continued processing of your personal information

  • Otherwise restrict our processing of your personal information in certain situations

  • Claim compensation for damaged caused by our breach of personal data laws.

We may change our privacy policy from time to time in line with new guidance or should our services change. We will attempt to inform you of any significant changes to our privacy policy. Any changes will be updated on our website.


Contacting us


If you have a complaint about the way your data is handled please contact our Data Protection Officer (DPO), Ruth Stephens at:

Due to being a not-for-profit organisation we are exempt from registering with the Information Commissioners office. However, if you are dissatisfied with the way that the charity is collecting, holding, processing and using your personal data and you feel that your reasonable attempts to raise the issues and get them addressed have failed, you have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for the UK.  

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